Legal
Terms & Conditions
The basics of how our holiday lighting service works.
1. Quotes and scheduling
Quotes are based on the information and measurements available at the time and may change if the scope of work changes. Install dates are scheduled in the order agreements are confirmed and may shift due to weather or crew availability.
2. Access, power and Wi-Fi
Customers agree to provide safe access to the property, working exterior outlets, and — for smart-controlled lighting — the Wi-Fi network name and password needed to connect controllers. We are not responsible for delays caused by unavailable access, power or internet.
3. Equipment ownership
Unless otherwise agreed in writing, lights, clips, controllers and other equipment remain the property of Epic Exterior Services and are provided for use during the season.
4. In-season service
If installed lights stop working during the season, contact us and we will schedule a service visit. Damage caused by third parties, animals, severe weather or tampering may be billed separately.
5. Takedown and storage
Takedown is scheduled after the holiday season, typically in January or February. Equipment we own is removed, labeled and stored until the following season.
6. Memberships
Membership terms, pricing and renewal details are set out in each customer's individual agreement.
7. Weather and safety
Our crew may reschedule any install, service or takedown when weather or roof conditions are unsafe.
8. Payment
Payment terms are listed on your invoice or agreement. Late or unpaid balances may delay service or takedown scheduling.
9. Liability
We take care to protect your home and use clips rather than nails or staples. Any concern about property damage must be reported promptly so we can review it.
10. Photos
We may photograph completed installs for our portfolio and marketing. We do not share house numbers or personal details. Let us know if you prefer your home not be featured.
11. Your information
Information you submit through our forms is used only to provide and schedule your service and is not sold to third parties.
12. Changes to these terms
We may update these terms from time to time. The current version is always posted on this page.
Questions? Call or text (208) 409-5528.